6 Sutton Park Road, Sutton, SM1 2GD
New Programme and Module Approval and Modification Regulations
Policy Statement
The School is committed to maintaining the highest standards in academic quality by implementing rigorous New Programme and Module Approval and Modification Regulations. All proposed programmes and modules must meet stringent criteria, including alignment with regulatory requirements, strategic coherence, and operational feasibility. This ensures exceptional learning experiences, fosters student engagement, and supports successful career transitions.
Principles
- Rigour: Ensuring academic challenges that cultivate critical thinking and advanced knowledge in all programmes and modules.
- Coherence: Establishing logically sequenced courses that contribute meaningfully to the acquisition of skills and knowledge.
- Relevance: Continuously updating and aligning course content with industry standards, employability criteria, and contemporary research.
- Student Focus: Placing student academic growth and well-being at the heart of programme development decisions.
- Inclusivity: Creating curricula that are accessible and accommodating to a diverse student body, promoting universal opportunities for learning.
- Innovation: Embracing forward-thinking approaches to teaching and learning within programme and module structures.
- Sustainability: Embedding sustainable and ethical considerations in the design and delivery of academic content.
- Collaboration: Encouraging input from a broad range of stakeholders in the programme approval and modification processes.
- Transparency: Ensuring decision-making and regulatory processes are clearly articulated and made accessible to all relevant parties.
- Integrity: Maintaining honesty and adherence to academic standards throughout the programme lifecycle.
- Accountability: Assigning clear responsibilities within the approval procedures to uphold efficient and fair practices.
- Continuous Improvement: Committing to ongoing scrutiny and enhancement of academic offerings to achieve pedagogical excellence.
Regulatory Context
This Policy has been developed in line with the applicable laws, regulations, regulatory advice, and sector best practices, including the following:
Academic Programmes Approval Rules
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Advice
School Qualifications The School’s programmes at all levels can lead to one of the following undergraduate and postgraduate qualifications:
The School adheres to the OfS’ principle that ‘the award of higher education qualifications is based on the demonstrated achievement of outcomes rather than years of study’. (OfS, ‘Sector-Recognised Standards') and that this can be shown through the attainment of the credits and outcomes in the OfS sector-recognised standards. The Programme Examination Board can also award one of these awards as an exit award provided that a student otherwise successfully attains the required number of credits and meets the relevant descriptors for that award. Please see Module Results and Award Conferment Regulations. Adhering to the OfS principle ensures that qualifications reflect students' actual learning and achievements, rather than just the time spent studying. This approach aligns with sector-recognised standards and allows the Programme Examination Board to award exit qualifications when students meet the required credits and descriptors, ensuring fairness and consistency in recognising academic success. |
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Programmes and Modules Students demonstrate their attainment of credits and outcomes according to OfS sector-recognised standards through:
The School adheres to OfS qualification descriptors, SEEC Credit Level Descriptors, and relevant Subject Matter Benchmarks. Descriptors include:
Students must achieve the required credits through summative assessments for progression and qualification, as detailed in the Module, Progression, and Award Regulations, Academic Standards Regulations, Credit Accumulation Regulations, and Modes of Study Regulations. These standards ensure compliance with external requirements. Adhering to the OfS sector-recognised standards ensures that the School’s programmes and modules align with recognised benchmarks for academic quality and consistency. This approach guarantees that students meet the required learning outcomes and credit accumulation for their qualifications. It also ensures compliance with external requirements, supporting transparency and maintaining high educational standards across all modes of study. |
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Programme Approval Rules and Stages All undergraduate and postgraduate programmes must satisfy three approval rules before they can be marketed and delivered:
The Academic Board will review these documents to ensure they meet academic approval rules too, before the programme can be marketed and delivered. This structured approval process ensures all new programmes meet strategic, operational, and academic standards. It supports regulatory compliance, maintains high-quality standards, and aligns with the School’s strategic objectives. By requiring detailed documentation and multiple levels of approval, the School ensures thorough review and adherence to all necessary requirements. |
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Coordinating Body The Academic Board, as the senior academic authority, or its delegated committees or individuals, is responsible for coordinating all stages of programme approval. The Academic Board ensures that all new programmes and modules undergo a thorough review process. Support is provided to proposers to facilitate this process and ensure that all submissions meet the required standards. |
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Promotion of Programmes whilst Awaiting Full Approval A programme with strategic and operational approval but not yet academic approval for Stage 4 may be advertised, subject to the Academic Board’s approval and any conditions it sets. All promotional materials must include the statement: “This programme is currently under development and is subject to final approval. For further information, please contact the Admissions Team at admissions@lsi.ac.uk.” This ensures that prospective students are informed about the provisional status of the programme and are directed to the Admissions Team for updated information, while also maintaining transparency and compliance with the approval process. |
Stage 1: Strategic Approval
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Overview A new programme proposal must be initiated by a development team, led by a designated lead, and submitted as a full business plan to the Academic Board at least 12 months before the proposed start date. The business plan must show the criteria outlined in the Strategic Approval Rules below. The Academic Board will forward the plan to the Board of Governors for consideration. The programme will only be approved if the following conditions are met:
This process ensures that new programmes align with the School’s strategic objectives, meet market demands, and provide value for students, while adhering to quality and standards requirements. |
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A. Alignment with the School's Strategic Plan The proposed programme should align with the School's mission and strategic plan. The Board of Governors will consider: Q1: How does the programme align with the School’s mission, purpose, and long-term strategic goals on forging future technology leaders and fostering a culture of research and innovation? |
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B. Market Demand Proposals for new programmes must convincingly demonstrate that the programme is needed and likely to attract potential students. The Board of Governors will consider Q1: What target audience or demographics will this programme appeal to? |
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C. Market Needs Proposals for new programmes must convincingly demonstrate that it is needed, addressing the needs of a diverse group of potential students and the wider community. The Board of Governors will consider Q1: What ongoing or emerging societal or industry challenges will this programme address? |
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D. Financial Viability and Market Sustainability Proposals for new programmes must ensure the institution's financial viability and scale justify its provision resource demands. The Board of Governors will consider: Q1: For this programme, what is the projected enrolment and total annual tuition fee income, and how was this forecasted? |
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E. Market Sustainability Proposals must demonstrate that the demand for the programme is likely to sustain over the foreseeable future and justify the necessary resources for delivering an exceptional educational experience. The Board of Governors will consider Q1: For how long is there likely to be a demand for this programme (sustained demand)? |
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F. Value for Money for the Students Proposed new programmes at the School may only be approved when they can demonstrate a positive value for money for the students. The Board of Governors will consider: Q1: How does this programme equip students with the critical skills and knowledge that are currently in high demand within the job market? |
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G. Competition Proposals for new programmes must demonstrate the School's competitive advantage and chances of standing out. The Board of Governors will consider Q1: What does the competitive landscape look like for this type of programme? What are the strengths and weaknesses of competing programmes? |
Stage 2: Operational Approval
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Overview If the Board of Governors approves Stage 1, the development team must prepare an Operational Fulfilment Document (OFD) and submit it to the Academic Board. The Academic Board will then forward the OFD to the Executive Committee for review. The OFD assesses whether the School can effectively deliver the proposed programme. The OFD ensures the Executive Committee evaluates the School’s capacity to deliver the programme, considering factors such as infrastructure, expertise, and financial viability. This assessment ensures the programme integrates well with the School's overall support system, which includes wellbeing, learning support, and personal tutoring, thereby enhancing the quality of the student experience. |
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A. Programme Development Capacity Proposals for new programmes must ensure that the School has the capacity to develop a well-defined programme specification that is fit for purpose. The Executive Committee will consider: Q1: Who will the programme development team consist of? Do they have appropriate expertise, experience and qualifications? |
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B. Infrastructure Capacity The School's infrastructure should have the capacity to support delivering the proposed programme while maintaining an excellent experience for all existing and new students. The Executive Committee will consider: Q1: Can the programme be effectively delivered using the School's AGS platform? If not, what measures will be taken to ensure high-quality teaching and learning? |
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C. Human Resources The School should have the human resources to deliver the programme with high standards, quality and student experience. The Executive Committee will consider: Q1: What are the academic faculty requirements for teaching the programme? |
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D. Financial Sustainability Proposals for new programmes must ensure that the provision of the programme by the School will be financially viable and sustainable. The Executive Committee will consider: Q1: What is the estimated total of the variable costs for delivering the programme? |
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E. Scalable Provision The School should be able to deliver the programme at an appropriate scale. The Executive Committee will consider: Q1: What is the projected growth for this programme, and how does it fit with the School's financial goals? |
Stage 3: Preparation of Academic Documents
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Overview Once the Executive Committee approves the Operational Fulfilment Document (OFD), the development team must prepare the required documentation for academic approval by the Academic Board. This documentation should align with academic regulations, including the Academic Standards Regulations and Credit Accumulation Regulations, the School’s Learning and Teaching Strategy, the Teaching and Learning Policy, and sector good practice. The documentation should include, amongst other documents:
The documentation must reflect the School’s Learning and Teaching Strategy, which is based on:
This ensures that the new programme aligns with the School’s strategic plan and incorporates its Learning and Teaching Strategy. The programme’s outcomes should be at the appropriate level, and content should be current. Programme and module leaders must review and ensure compliance during monitoring. The Academic Board will assess how well the strategy has been applied when reviewing academic approval. The Programme Development Team can seek advice from the Director of Education or the Academic Board on programme and module design and academic regulations. |
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A. Programme and Module Specification The programme must adhere to the School's regulations and policies, which are based on regulatory requirements. The programme specification should include:
This ensures that the programme meets all regulatory and academic standards, provides clear and comprehensive information for prospective students, and aligns with the School's strategic objectives and quality requirements. The specification helps maintain transparency and consistency in programme delivery and supports the School's commitment to delivering high-quality education. |
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B. CVs of Programme Team The programme development team must submit CVs as part of the overall documentation. This ensures that the team and leader possess the necessary knowledge, skills, and experience to successfully deliver the programme. |
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C. Stakeholder Consultation The documentation must detail engagement with internal and external stakeholders, including students, employers, and professional bodies. It should explain which stakeholders were involved, the methods of engagement, the outcomes, and how feedback influenced programme development. This approach ensures that the School integrates valuable feedback from all relevant parties, enhancing the programme's relevance and effectiveness in meeting stakeholder needs and expectations. |
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D. External Assessor Report At this stage, the draft programme and module specifications, CVs, and other relevant materials must be reviewed by an external programme assessor. The assessor should be an experienced academic from another higher education institution with relevant expertise. They will assess whether the programme meets the FHEQ and OfS Sector-recognised standards. The assessor must declare no conflicts of interest and will be paid as per the School's regulations. Information on their role and responsibilities will be available on the School's website. The Academic Board will annually audit external assessors and analyse their reports for the Board of Governors. Engaging an external expert ensures the programme meets high standards of quality, comparability, and objectivity. It helps verify that the programme aligns with regulatory descriptors and maintains coherence across all modes of study. |
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External Assessors Nomination External assessors must be nominated promptly to allow sufficient time for review. The Academic Board must approve these nominations from the programme development team based on the appointment criteria outlined in the regulations. Once approved, the team can send the draft programme and module specifications, CVs, external assessment instructions, and other materials to the external assessor. The assessor’s completed form should be submitted as part of academic approval. Timely nomination and approval of external assessors ensure a smooth review process, allowing for thorough evaluation of the programme’s quality and adherence to standards. |
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External Assessor Appointment Criteria The School uses the following criteria for appointing external assessors and examiners from academia, industry, business, and the professions:
These criteria ensure that external assessors and examiners have the necessary qualifications, expertise, and current knowledge to effectively evaluate and contribute to maintaining high academic standards. |
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External Assessor Conflict of Interests The School must not appoint external assessors or examiners who fall into the following categories:
Former members of validation panels are generally not recommended as initial external examiners, as they may lack the impartiality needed. If a former panel member is nominated, a clear rationale must be provided. External assessors and examiners must not serve as consultants on programme design or participate in review panels for the programmes they are examining. They may, however, be consulted on proposed modifications to existing modules or programmes. If an external assessor or examiner identifies a potential conflict of interest after appointment, they must notify the Chair of the Academic Board immediately. If the conflict cannot be resolved, they should resign from their appointment. These guidelines ensure that external assessors and examiners maintain impartiality and independence, preventing conflicts of interest and preserving the integrity of the assessment process. |
Stage 4: Academic Approval
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Overview Once all documentation, including the expert report, is complete, it will be reviewed by the Academic Board. The programme development team will be invited to attend and discuss the documentation in detail. This ensures that the Academic Board thoroughly examines all relevant materials and allows the programme development team to provide necessary clarifications and engage in detailed discussions. |
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A. Regulation and Standards The programme design must comply with sector-recognised standards and regulations and those of the School. The Academic Board will look at: Q1: Does the programme and its modules fully align with the latest FHEQ requirements, qualification descriptors, CATs credits, SEEC Credit Level Descriptors, and Subject Benchmarks? |
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B. Learning Outcomes The programme specification should have clear and appropriate learning outcomes, preparing the students for fulfilling and sustainable career opportunities. The Academic Board will look at: Q1: Does the programme specification have clear and measurable learning outcomes? |
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C. Curriculum Design The programme's curriculum, content, scope, and educational challenges should be cohesive and balanced, ensuring concepts and skills are taught in an appropriate order. The Academic Board will look at: Q1: Does the curriculum provide a good mix of modules aligned with the programme's learning outcomes? |
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D. Academic Rigour The designed programme must provide an educational challenge at an appropriate degree of rigour and difficulty reasonably expected in the sector in the context of the programme's subject matter and FHEQ level and subject benchmarks. The Academic Board will look at: Q1: Have subject matter experts been involved in the design or validation of the programme's curriculum? |
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E. Up-to-date and Evolving The programme should incorporate the latest developments in the field of study. The Academic Board will look at: Q1: Is the curriculum designed to reflect current and future trends in the subject area? |
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F. Effective Delivery The methods of delivery proposed for new programmes should ensure a leading student experience. The Academic Board will look at: Q1: Is the School's Learning and Teaching Strategy and technology incorporate in the programme and fit-for-purpose? |
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G. Inclusivity and Accessibility The programme should be inclusive, accessible and accommodating of a diverse range of students with varying needs. The Academic Board will look at: Q1: Are entry criteria clearly specified and appropriate? |
Outcome of Programme Approval
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Validation and Approval If the Academic Board is satisfied that the academic approval rules have been met, it will approve the programme for marketing and delivery. This ensures that the programme meets all required academic standards before it is promoted and offered to students. |
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Length of Validation and Approval of Programme The Academic Board will usually approve a programme for 6 years before it requires revalidation and may impose additional conditions or requirements as needed. This ensures programmes are regularly reviewed and updated while allowing flexibility for additional requirements to maintain quality and relevance. |
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Record of Programme onto the AGS Programme documentation, along with the Academic Board's approval, must be recorded in the AGS for marketing, admissions, delivery, and assessment purposes. The Marketing Team will work with the programme team, following the Accuracy of Information Policy (AIP), to ensure all information is accurate and compliant with consumer protection standards. The Director of Operations will oversee processes to verify the accuracy of all information, whether published by the School (website, brochures, emails, etc.), its agents, partners, affiliates, or independent external sources. Recording in the AGS supports effective programme management by:
All records must adhere to the School’s data policy. |
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Set-Up The programme team must ensure the programme is set up on the AGS with all necessary content, including the programme handbook, timetable, and chapter content. The Director of Education must sign off on this setup before the programme can begin. This ensures that all programme materials are properly organised and accessible before delivery starts, allowing for a smooth launch and effective management of the programme. |
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Non-Approval of Programme and Conditions If a programme is not approved, the Academic Board will inform the programme team of the reasons and any conditions required for approval. The programme team may resubmit the programme after addressing these issues. The Academic Board will provide guidance on when resubmission should take place. This process ensures that programmes meet the required standards and conditions before approval, and provides clear instructions for the programme team to address any issues. |
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Full Approval Required before Enrolment Applicants can only be enrolled onto modules and a programme can only be delivered once it has been fully approved under all three programme approval rules specified in this regulation. This ensures that all programmes meet the necessary standards and requirements before they are delivered to students, maintaining quality and compliance across the board. |
Revalidation of Programmes: 6-Years
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Procedure for Programme Revalidation Programmes are approved for a period of 6 years. After this time, they must undergo revalidation.
Operation:
Revalidation ensures that programmes remain current and effective, maintaining high standards over time. This process allows for thorough review and continuous improvement, based on detailed performance data and feedback, ensuring the programme meets current academic and industry standards. The established procedures and criteria ensure transparency, accountability, and thorough assessment of the programme’s ongoing suitability and quality. |
Approval Rules for Modules
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Modules are Independent Modules are not tied to specific programmes and can be considered standalone.
This flexibility allows programmes to utilise a wide range of modules, ensuring that they can be tailored to meet specific academic and professional needs. The designation of modules as core or optional is determined by the programme’s structure and objectives, ensuring clarity in programme requirements and offerings. |
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Approval of New Modules New modules must be approved by the Academic Board under the School’s module approval rules before enrolling students. Approval requires:
These criteria ensure that new modules meet academic standards and quality requirements, providing a clear framework for their development and integration into the curriculum. |
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Preparation of Application for New Module The module approval rules should be consulted before any new module is submitted for consideration because they identify what will need to be submitted and satisfied before a new module can be approved, such as industry consultation and external academic approval. Following these rules ensures all necessary criteria are met and required documentation is provided before a new module is considered for approval. |
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Process for the Approval of a New Module The new module approval process is as follows:
Following these stages ensures that all new modules are thoroughly reviewed, meet approval criteria, and involve necessary consultations before they are approved for delivery. |
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New Module Entry in the AGS Once a module is approved, the School's IT and AGS Team will set it up in the AGS. The Marketing Team will collaborate with the programme team, following the Accuracy of Information Policy (AIP), to ensure all information is accurate and complies with consumer protection regulations. The Director of Operations will oversee processes to verify accuracy, whether the information is published directly by the School (website, brochures, emails, advertising), by agents, partners, affiliates, or by external publications (websites, blogs, listings, print). This ensures that all module information is correctly recorded and communicated, maintaining accuracy and compliance across all platforms and publications. |
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Set-Up The module team must ensure the module is fully set up, including on the AGS, with all required course content. The Director of Education must sign off on this before the module can start. This ensures that all necessary preparations are completed and verified before the module is delivered, maintaining quality and compliance. |
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Delivery of a Module on a Programme After completing the setup and sign-off, the programme team may request an amendment to include the new module in a programme, allowing student enrolment. This process ensures that new modules are properly integrated into programmes before students can enrol, maintaining programme integrity and coherence. |
Modifications to Programmes and Modules
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Minor and Major Changes
The Academic Board will determine whether a proposed change is major or minor. These classifications ensure changes are appropriately managed and evaluated based on their impact on strategy, operations, and academic delivery. |
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Major Changes Major changes must follow the full strategic, operational, and/or academic approval processes outlined in the programme approval rules. The Academic Board will determine the applicable stages and coordinate the process with relevant bodies. Documentation must be submitted at least 6 months in advance, unless exceptional circumstances apply. The proposer must consult with relevant internal staff (including the Director of Education, programme and module leaders), external experts, students, and other stakeholders. This consultation must be included in the submission. Meetings may be held, and relevant individuals may be invited. The Academic Board will communicate the final decision. This ensures that major changes are thoroughly evaluated, appropriately documented, and aligned with the School's strategic and operational needs while allowing adequate time for review and consultation. |
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Minor Changes Minor changes to programmes must be approved by the Academic Board. The proposer must consult with relevant staff (including programme leaders), external experts, students, and other stakeholders, and include this consultation in their application. Changes must be submitted at least 3 months before they are due to take effect, unless exceptional circumstances apply. The Academic Board will advise on the required documentation and relevant teams will be invited to the Board meeting to discuss the change. This ensures that minor changes are properly vetted and documented, with sufficient time for review and discussion, while incorporating input from all relevant parties. |
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Programme Discontinuation The School can withdraw a programme if it fails to meet the Programme Approval Rules. The decision to withdraw rests with the Board of Governors, which will determine the necessary evidence, including student consultation. The withdrawal process will adhere to the School’s regulatory, contractual, and consumer protection obligations. This includes:
This ensures that programmes are maintained to required standards and that current students and applicants are treated fairly, with appropriate arrangements made in line with regulatory and consumer protection requirements. |
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Withdrawal of Modules If the cumulative withdrawal of modules significantly affects the structure of programmes, it will be treated as a major change. The Academic Board will apply the major change process outlined in these regulations, coordinating relevant strategic, operational, and/or academic rules. If the impact is not substantial, the minor change rules will apply. This ensures that substantial changes affecting programme structure are reviewed thoroughly, while less significant changes follow a simpler process. |
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Implementation of Changes The Academic Board may delegate oversight of major or minor changes to the Director of Education, ensuring that student interests, standards, and quality are maintained. The Director of Education must report to the Academic Board and Executive Committee, which will decide when the matter is resolved. This delegation ensures that changes are managed effectively while maintaining high standards and addressing student concerns. Reporting keeps the Academic Board and Executive Committee informed and involved in final decisions. |
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Consumer Protection Provisions Under the Accuracy of Information Policy (AIP), the Marketing, AGS, and other relevant teams must follow a protocol to ensure:
The Director of Operations is responsible for ensuring that all information is accurate, whether published directly by the School, its agents, partners, affiliates, or external sources. This protocol ensures that all information remains accurate and up-to-date, and that any changes are communicated promptly to maintain transparency and reliability. |
Approval of Credit-Bearing Short Courses
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Module and Credit-Bearing Short Courses Once a module has been formally validated by the Academic Board, it may also be used for delivering a stand-alone credit-bearing short course. To propose a short course, the faculty must follow the same approval process as for programme approval, covering strategic, operational, and academic aspects, though the process will be less extensive than full programme approval. Once approved, the short course can be marketed and delivered. Credit-bearing short courses must:
Short courses undergo revalidation every 3 years. Refer to the Short Courses (Non-Credit and Credit-Bearing) Regulations for more details. This rule ensures that short courses maintain the same standards as full programmes, providing consistency in quality and accreditation. Regular revalidation and adherence to approval processes guarantee that the courses remain relevant and meet academic requirements. |
Monitoring and Evaluation
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School Monitoring and Evaluation Under the Monitoring and Evaluation Regulations, the School maintains a comprehensive system to ensure that programmes and modules remain robust, meet standards, and uphold high-quality teaching and learning. This system follows external and regulatory guidance, including the Quality Assurance Agency for Higher Education (QAA) Quality Code and its Advice and Guidance on Monitoring and Evaluation. The School values student contributions to monitoring and evaluation and provides several ways for students to engage. This rule ensures that the School’s programmes and teaching methods continually meet high standards and adapt to regulatory requirements. It also highlights the importance of student input in maintaining and improving quality, recognising that student feedback is crucial for effective evaluation and enhancement. |
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Periodic Reviews All programmes are also reviewed and evaluated every 6 years to ensure they remain current and relevant. The results of these evaluations help identify areas for improvement and guide future programme development. The School uses methods such as student feedback, external examiner reports, and employer feedback to assess programme quality and effectiveness. Periodic review and evaluation ensure that programmes stay aligned with current standards and meet the needs of students and stakeholders. Regular feedback from students, external examiners, and employers informs necessary improvements and supports continuous development. |
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Report of the Academic Board The Academic Board oversees the programme approval process and the periodic and review of programmes and modules. It reports to the Board of Governors before their three annual meetings. This ensures that the Board of Governors is informed about programme and module reviews and approvals, facilitating effective oversight and decision-making. |
Metrics and KPIs
The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.
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Average Time to Approval
Measure the average number of days from the submission of a new programme or module proposal to final approval. Set a target to reduce this time by 15% within the next 12 months. A shorter approval time enhances efficiency by streamlining the process, making it more responsive to new proposals. This improves applicant and student satisfaction by ensuring that new programmes and modules become available more quickly. Additionally, monitoring this KPI helps identify and address delays, facilitating continuous process optimisation. |
Rate of Module and Programme Revalidations
Track the percentage of existing programmes and modules that pass revalidation without needing substantial amendments. Set a target of 90% successful revalidations within the next 12 months. A high rate of successful revalidations indicates that existing programmes and modules maintain their quality and relevance over time. This efficiency in revalidation reduces the need for extensive revisions and supports continuity in programme delivery. Monitoring this KPI helps ensure that programmes and modules remain up-to-date and aligned with current academic and industry standards. |
Rate of Successful Initial Approvals for New Proposals
Track the percentage of new programme and module proposals that receive initial approval without requiring major revisions. Set a target of 85% successful initial approvals within the next academic year. A high rate of successful initial approvals indicates that proposals are well-prepared and meet the required criteria from the outset. This KPI highlights the effectiveness of the proposal preparation process and reduces the need for extensive revisions, improving overall efficiency. Monitoring this KPI supports continuous improvement by identifying areas where proposal quality can be enhanced. |
Stakeholder Consultation Satisfaction
Survey internal and external stakeholders involved in the programme and module approval process to assess their satisfaction. Target a satisfaction score of 85% or higher within the next 6 months. High satisfaction among stakeholders indicates a smooth and effective consultation process, which contributes to better quality reviews and communication. Positive feedback from stakeholders can enhance the approval process, leading to greater applicant and student satisfaction. This KPI also provides valuable insights into the consultation process, guiding improvements based on stakeholder feedback. |