Company number: 12497951
6 Sutton Park Road, Sutton, SM1 2GD

Student Charter

Policy Statement

The School is committed to delivering a superior learning environment by providing innovative teaching methods, including AI integration, comprehensive resources, and robust pastoral care. The Student Charter outlines the School’s commitment to offering exceptional academic support and facilities while defining students' responsibilities. This partnership aims to create a vibrant, inclusive academic community.

Principles

  • Respect: Upholding a culture of respect for all individuals within the School community.
  • Responsibility: Encouraging all members to take personal responsibility for their role in the academic community.
  • Collaboration: Promoting teamwork and cooperative engagement among students and staff.
  • Excellence: Striving for excellence in all aspects of teaching, learning, and research.
  • Support: Providing a supportive environment to enable all members to achieve their full potential.
  • Integrity: Conducting all activities with honesty and integrity.
  • Inclusivity: Valuing diversity and ensuring inclusivity in all School practices.
  • Transparency: Ensuring open and effective communication across all areas of the School.
  • Accountability: Holding all members accountable for their actions and commitments.
  • Empowerment: Empowering students to actively participate in shaping their educational journey.
  • Sustainability: Committing to sustainable practices and responsible stewardship of resources.
  • Wellbeing: Recognising and promoting the wellbeing and mental health of the School community.

Regulatory Context

This Policy has been developed in line with the applicable laws, regulations, regulatory advice, and sector best practices, including the following:

Authority Name Url
Office for Students (OfS) Regulatory framework for higher education in England
This framework outlines OfS' primary aim to ensure positive outcomes for students, including access, success, and progress in higher education. It covers quality academic experience, progress into employment, and value for money.
Quality Assurance Agency (QAA) The Quality Code
This code represents a shared understanding of quality practice across the UK higher education sector, protecting public and student interests and championing the UK's reputation for quality.
Quality Assurance Agency (QAA) Advice - Admissions, Recruitment and Widening Access
Quality Assurance Agency (QAA) Advice - Enabling Student Achievement
Quality Assurance Agency (QAA) Advice - Learning and Teaching
Quality Assurance Agency (QAA) Advice - Student Engagement
Guidance on student engagement in higher education, focusing on quality assurance and enhancement processes.

Strategic Goals and Aspirations

Title
Definition
Leaders of our AI-augmented Tomorrow

The School has a vision to forge leaders of our AI-augmented tomorrow.

In terms of mission, given the pace at which technology is shaping society, the shortage of people with the knowledge and skills to lead the charge, and the lack of diversity among those leading digital transformation, the School will immerse learners in an expansive and practical tech-powered study experience, using the latest technology, and transform them into tech leaders that unite and inspire all stakeholders involved in digital projects at all levels of change (team, organisation, and society).

This aligns with the School’s commitment to preparing students for leadership roles in technology. By leveraging the latest tech and providing a comprehensive educational experience, the School addresses the shortage of skilled leaders and promotes diversity in digital innovation. This ensures graduates are well-prepared to drive and manage technological change effectively.

Institutional Responsibilities

Title
Rule
What the School will Do

To achieve our vision, the School will:

  1. Innovation: Invest in and deliver programmes that are innovative, adaptable, and designed to meet the diverse needs of our students.
  2. Excellence: Strive for excellence in education by using advanced technologies to enhance learning and teaching.
  3. Support: Provide students with access to peer, academic, and professional support.
  4. Inspiration: Encourage students to become creators and innovators, motivating them to envision and contribute to a better world.
  5. Collaboration: Involve students in programme development and actively seek their feedback on their experiences.
  6. Community: Build a learning community based on mutual respect, supported by a physical and digital environment that aligns with students’ learning and living preferences.
  7. Influence: Offer a unique and inclusive student experience while engaging with and influencing the broader educational sector.
  8. Outcome-focused: Design programmes that deliver tangible outcomes and positive returns on investment for students, addressing real-world challenges and connecting them with top employment or entrepreneurial opportunities.

This rule outlines the School’s commitment to fostering an innovative, supportive, and collaborative learning environment. By focusing on these principles, the School aims to provide high-quality education, enhance student engagement, and ensure that graduates are well-prepared for success in their careers or entrepreneurial ventures.

Learner Expectations

Title
Rule
What the Students will Do

Students will:

  1. Prepare: Invest the necessary time, commitment, and diligence to excel in their studies.
  2. Attend: Attend all lectures, seminars, assessments, and other academic events. If unable to attend, notify the School promptly.
  3. Engage: Participate fully in their studies, provide constructive feedback for improvement, and engage with dedication.
  4. Opportunity: Utilise the School’s teaching, resources, and facilities effectively and appropriately.
  5. Support: Help peers succeed through friendly and constructive support, offering feedback to aid their progress.
  6. Respect: Adhere to all School regulations and policies; seek clarification from staff if needed.
  7. Ambassadors: Represent the School positively and avoid actions that could harm its reputation.
  8. Community: Actively participate in the School community, attend events when possible, and uphold the School’s values.

This rule ensures that students actively contribute to their own success and to the School community. By adhering to these responsibilities, students will maximise their academic experience, support their peers, and uphold the School’s standards and reputation.

Yearly Assessment and Evaluation

Title
Rule
Adherence and Review of the Student Charter

The School will adhere to the Student Charter and use it as a basis for reports. The Board of Governors will review the Charter’s application annually and consult with the community to determine if any changes are necessary.

This ensures that the Student Charter is consistently applied and reviewed for relevance, incorporating feedback from the community to maintain its effectiveness and alignment with the School’s goals.

Metrics and KPIs

The following metrics will be measured and regularly reviewed as key performance indicators for the School to ensure the effectiveness of this policy and associated operations.

Title
Charter Implementation Review
Conduct an annual review of how well the Student Charter has been implemented, with at least 80% of findings addressed within the following academic year.
Regular reviews and addressing findings ensure that the Student Charter continues to be effective and relevant.
Frequency of Charter Updates
Update the Student Charter at least once every two years, with updates based on student feedback and institutional changes.
Regular updates keep the Charter relevant and aligned with evolving student needs and institutional goals.
Student Participation in Charter Review
Achieve at least 80% student participation in surveys or forums related to the review of the Student Charter.
Broad student participation in Charter reviews ensures that a wide range of perspectives is considered, leading to more comprehensive and representative feedback.
Student Satisfaction Rate
Achieve a student satisfaction rate of 90% or higher, as measured by end-of-year surveys, reflecting students' contentment with teaching, resources, and support services.
High satisfaction rates indicate that the School’s commitment to providing a superior learning environment and support is being met, ensuring the effectiveness of the Student Charter.
Policy: Student Charter